Support

Terms and Support

At Ocean Trust Insurance, we are committed to providing our clients with reliable insurance solutions and exceptional customer support. Below you will find information on how to access support and understand the terms of service for our products and services.

Customer Support

We understand the importance of excellent service. Our team is available to assist you with any questions or concerns regarding your policy, claims, or additional services.

Support Channels:

Phone Support: Call us at +1 866-356-2326 for immediate assistance. Our customer service representatives are available Monday to Friday from 8:00 AM to 6:00 PM.
Email Support: For non-urgent inquiries, email us at info@oceantrustinsurance.com. We will respond within 24-48 hours.
In-Person Support: Visit us at our office located at 809 N Homestead Blvd, Homestead. Please schedule an appointment by calling our support team.

Self-Service Options

Policy Management Portal: Log in to your account to view your policies, make payments, and access your documents at any time.
Claims Submission: Submit claims online through our secure claims platform for faster processing.
Knowledge Base: Access FAQs and educational resources on insurance coverage and benefits directly on our website.

Key Terms of Service

Policy Coverage: Coverage details, limits, and exclusions are outlined in your specific policy documents. Please review these carefully.
Claims Processing: Claims must be submitted within the time frame specified in your policy. Documentation may be required for claim approval.
Premium Payments: Timely payments are required to maintain active coverage. Late or missed payments may result in policy cancellation.
Policy Updates: Changes to your policy, such as address updates or coverage modifications, must be communicated in writing.
Cancellation Policy: You may cancel your policy at any time by contacting our customer service team. Refunds for unused portions of premiums are subject to terms outlined in your agreement.